Banfield Pet Hospital at 19011 Bear Valley Road in Apple Valley, California

Customer Reviews about Banfield Pet Hospital

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  This place changes doctors constantly and now they are only open one day a week. Additionally, Victorville location is now permanently closed. All I needed was a simple prescription refilled and I have contacted 3 other locations to track down the last doctor that saw my pet and still haven't received a call back. Even though my pet was seen 3 months ago I now have to shell out more money to have my pet seen and tested to get a damn prescription... Im am crazy irrated...
  April 27, 2017

  by Scott Moyes
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  Today started out like most Sundays ....relaxed, family day until our 9 month old puppy"Buddy" was seriously injured. We have never been in a situation like today thank God. We had no idea where to go on a Sunday so we turned to GOOGLE....We found the Animal Emergency Clinic-Victorville (Ridgecrest Business Park) was open and took our Buddy there. What we experienced was nothing short of cold and callous. The cold-war attitude front desk lady had no immediate concern for our situation her number 1 priority was establishing MONEY and How much of it we had . She started throwing out figures into the thousands IMMEDIATELY without assessing our injured Buddy. We of course left quickly realizing this was a place more concerned on how much money they could cash in on instead of doing a simple assessment and being the Veterinary professionals realizing we were in a panic mode for our family pet. We had phoned friends and were reminded of PETS MART-Banfield Pet hospital in Apple Valley off bear valley rd....so we quickly took Buddy there. Unbelievable the difference...as soon as the nurse saw Buddy she immediately brought him in started oxygen and #1 goal was stabilizing Buddy. The Doctor who left for lunch was immediately called back...They treated Buddy with compassion and true care...Once the situation was settled they of course gave us our bill and set us up with what possible fees we were looking at for BUDDYS RECOMMENDED continued care along with solutions. Its sad that the Animal Emergency Clinic-Victorville ( Ridgecrest Business Park) is only worried 100% about money hopefully those who read will avoid this establishment and seek care for their beloved pets from places like the Banfield Pet Hospital located in Pets Mart off Bear Valley Rd.. Buddy will need surgery and it will be costly however I am glad to give my hard earned money to Experts in the Veterinary field who exhibit true care and compassion for animals...
  April 10, 2017

  by PC SERVICES

Opening hours Closed now

Tomorrow: 07:00 am — 07:00 pm

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About Banfield Pet Hospital in Apple Valley